SHIPPING AND RETURNS

Ordering

Ordering in our webshop is possible for both business and private customers. Are you a business customer and would you like to distribute our products through your store or network? Then first register your account to access our B2B platform.

​Payments

We offer several online payment options. Through Mollie's payment platform you can pay for your order easily and securely via Bancontact, iDEAL, PayPal or Visa. Payment by bank transfer is also possible. Your order will be shipped when we have received your payment.

Shipments

For shipping orders, we use the services of Bpost and UPS. Orders are processed immediately upon receipt and shipped within 1 business day.

Collections

Pick-up of orders in our store in Hamont-Achel is possible, but only by appointment. Please contact  us to make an appointment.

Shipping costs

Belgium & Netherlands: Orders from €75,00 will be shipped for free. For orders under €75,00 we charge a fixed shipping cost of €7,95.

Other European countries: For shipments to all other European countries we charge a fixed shipping cost of €9,95.

Outside Europe: For shipments outside Europe we charge a fixed shipping cost of €29,95. All deliveries outside Europe are done via UPS. Please note that for all shipments outside Europe import duties may apply. These are always the responsibility of the recipient.

Returns and exchanges

​Ordered the wrong product? Or our product does not meet your needs? No problem. You can return or exchange your order (or part of it) up to 14 days after receipt. Before returning your products we ask you to register your return via our ​ ​ return form.  ​You will have another 14 days after notification to return your product. You must return the product to us in its original condition and packaging to be eligible for a refund or exchange. Only if in absolute new condition (unassembled, free of assembly/pass marks, paste, ... ) will we return the purchase price or offset it against any new purchase. Always include a copy of your proof of purchase in your return shipment. Only the costs incurred for the return are for your own account. In doubt about a purchase? Feel free to ​​contact us for appropriate advice.

Right of withdrawal

​ You have the right to cancel your order up to 14 days after receipt without giving any reason. To exercise this right you must notify us, preferably as a return via our return form. You have another 14 days after cancellation to return your product. If you exercise your right of withdrawal, you must return the product to us in its original condition and packaging. Always include a copy of your proof of purchase in your return shipment. Upon proper receipt of your returned goods, the full order amount including shipping costs will be credited and refunded by us within 14 days. Only the costs incurred for the return are for your own account.