SHIPPING AND RETURNS

Ordering

Ordering in our webshop is possible for both business and private customers. Are you a business customer and would you like to distribute our products through your store or network? Then first register your account to access our B2B platform.

​Payments

We offer several online payment options. Through Mollie's payment platform you can pay for your order easily and securely via Bancontact, iDEAL, PayPal or Visa. Payment by bank transfer is also possible. Your order will be shipped when we have received your payment.

Shipments

For shipping orders, we use the services of Bpost and UPS. Orders are processed immediately upon receipt and shipped within 1 business day.

Collections

Pick-up of orders in our store in Hamont-Achel is possible, but only by appointment. Please contact  us to make an appointment.

Shipping costs

Belgium & Netherlands: Orders from €75,00 incl. VAT will be shipped for free. For orders under €75.00 incl. VAT, we charge a shipping cost of €7.95 incl. VAT.

Other European countries: Orders from €150.00 incl. VAT will be shipped for free. For orders under €150.00 incl. VAT, we charge a shipping cost of €9.65 incl. VAT.

Outside Europe: Orders from €150,00 will be shipped for free. For orders under €150,00 we charge a shipping cost of €29,95. All deliveries outside Europe are made via UPS. Please note that all shipments outside Europe may be subject to import duties. These are always the responsibility of the recipient.

The above costs are calculated based on a VAT rate of 21%. This rate may vary depending on the VAT rate applicable in your country. When you create an account in the webshop, the VAT rate applicable to you will be updated automatically.

Returns and exchanges

​Ordered the wrong product? Or our product does not meet your needs? No problem. You can return or exchange your order (or part of it) up to 14 days after receipt. Before returning your products we ask you to register your return via our ​ ​ return form.  U heeft na aanmelding nogmaals 14 dagen om uw product retour te sturen. U ​​contact us for appropriate advice.

Right of withdrawal

​ You have the right to cancel your order up to 14 days after receipt without giving any reason. To exercise this right you must notify us, preferably as a return via our return form. You have another 14 days after cancellation to return your product. If you exercise your right of withdrawal, you must return the product to us in its original condition and packaging. Always include a copy of your proof of purchase in your return shipment. Upon proper receipt of your returned goods, the full order amount including shipping costs will be credited and refunded by us within 14 days. Only the costs incurred for the return are for your own account.